In this half day action packed class you will learn
how good you are compared to your competitors. Super-Satisfied
customers will recommend your dealership to their friends. Topics
like utilizing a survey to find your greatest opportunities. You
will learn how to know your competitors’ weaknesses and to capitalize
on them to your advantage. We will have live examples of telephone
etiquette, helpful attitude of employees, responsiveness. You
will learn how to always say YES and then charge for it.
